Security & Privacy

Security & Privacy

Information we collect

If you make a purchase on this website we will ask you to register with us. The personal information we collect when you register with us is your name, address, gender, date of birth and contact details. To keep these details secure you give us a password; logging in with your username and password is the only way of accessing these details.

Card details will only be used to process your order via our payments provider system and will never be disclosed to third parties.

We keep a record of your purchases with us and any email correspondence to be able to help you with your enquiries and (if you are subscribed) send you offers about relevant products.

If you do not agree that we collect personally identifiable information please do not provide us with any such information. Please note that without providing us with personal information you will not be able to make a purchase on this website.

How we use this information

We use your personal information to process and fulfil your orders, for payments, for security and to provide you with a personalised shopping experience.

We may contact you regarding issues related to your order when necessary so we can provide you with the high level of service we promise.

We may send you emails with special offers if you subscribe at registration; these emails will always contain a link to where you can unsubscribe from receiving further offers. You can also opt-out from receiving these emails at any time by contacting us.

Cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

  1. Strictly necessary cookies - These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

  2. Performance cookies - These cookies collect anonymous information on the pages visited. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

  3. Functionality cookies - These cookies remember choices you make to improve your experience. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

  4. Targeting cookies or advertising cookies - These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Should you require further information, there are several useful sources, the details of which we have provided below:

A video explaining how cookies are used: www.google.co.uk/goodtoknow/data-on-the-web/cookie More detailed information on cookies: www.allaboutcookies.org A guide to behavioural advertising and online privacy: www.youronlinechoices.eu Information on the ICC (UK) UK cookie guide: www.international-chamber.co.uk/our-expertise/digitaleconomy

Accessing or changing your details

If you would like to access or amend the personal information we store about you please log in and go to ‘My Account’ where you can do all this. Only you or, on your request, can a customer service person access your personal details by logging into your account on our website. If you would like us to amend your details for you please contact us on customerservice@anatomicshoes.com.

Contact Us

Should you have any concerns or questions about your personal data or our privacy policies please contact us via email on customerservice@anatomicshoes.com or by calling 0844 225 8222. If you prefer to write to us our address is:

Anatomic Shoes Head Office Elscot House, Arcadia Avenue, London N3 2JU United Kingdom

Please do not send returns to this address; go to Exchanges & Refunds to view our returns address.

Anatomicshoes.com uses the latest technology to ensure your shopping experience is safe and secure. We use SSL (Secure Socket Layer) technology meaning the information you send us through the website is encrypted and protected making it virtually impossible for a third party to read. You will not be able to place an order through an unsecured connection without knowing.

You can find a padlock at the top of your browser by the web address; you can click on it to find out more on the SSL digital certificate registration.

Anatomicshoes.com is registered with Thawte as an authentic website.

Back to top