If you make a purchase on this website we will ask you to register with us. The personal information we collect when you register with us is your name, address, gender, date of birth and contact details. To keep these details secure you give us a password; logging in with your username and password is the only way of accessing these details.
Card details will only be used to process your order via our payments provider system and will never be disclosed to third parties.
We keep a record of your purchases with us and any email correspondence to be able to help you with your enquiries and (if you are subscribed) send you offers about relevant products.
If you do not agree that we collect personally identifiable information please do not provide us with any such information. Please note that without providing us with personal information you will not be able to make a purchase on this website.
We use your personal information to process and fulfil your orders, for payments, for security and to provide you with a personalised shopping experience.
We may contact you regarding issues related to your order when necessary so we can provide you with the high level of service we promise.
We may send you emails with special offers if you subscribe at registration; these emails will always contain a link to where you can unsubscribe from receiving further offers. You can also opt-out from receiving these emails at any time by contacting us.
Cookies are used on this website. A cookie is a small text file that is sent from our website to your computer. Cookies are used on our site so the website can ‘remember’ you as a user and this makes browsing faster and easier. We use cookies for example to identify you as you travel around the site or to remember the contents of your shopping basket.
Cookies do not contain recognisable personal information such as email addresses nor can they collect information from your computer. If you choose not to use cookies you will still be able to make a purchase on our website.
If you would like to access or amend the personal information we store about you please log in and go to ‘My Account’ where you can do all this. Only you or, on your request, can a customer service person access your personal details by logging into your account on our website. If you would like us to amend your details for you please contact us on CustomerService@AnatomicShoes.com.
Should you have any concerns or questions about your personal data or our privacy policies please contact us via email on CustomerService@AnatomicShoes.com or by calling 0844 225 8222. If you prefer to write to us our address is:
AnatomicShoes.com Head Office Central House 1 Ballards Lane London N3 1LQ United Kingdom
Please do not send returns to this address; go to Exchanges & Refunds to view our returns address.
AnatomicShoes.com uses the latest technology to ensure your shopping experience is safe and secure. We use SSL (Secure Socket Layer) technology meaning the information you send us through the website is encrypted and protected making it virtually impossible for a third party to read. You will not be able to place an order through an unsecured connection without knowing.
You can find a padlock at the top of your browser by the web address; you can click on it to find out more on the SSL digital certificate registration.
AnatomicShoes.com is registered with Thawte as an authentic website.