your rights
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
We want to make sure you know who we are, how you can get in contact with us, the personal data we process, how we use it, who we share it with, how long we keep it for and the choices you have to exercise your legal rights.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.
You may also submit a complaint to the responible data protection supervisory authority.
INFORMATION WE COLLECT
If you make a purchase on this website we will ask you to register with us. The personal information we collect when you register with us is your name, address, gender, date of birth and contact details. To keep these details secure you give us a password; logging in with your username and password is the only way of accessing these details.
Card details will only be used to process your order via our payments provider system and will never be disclosed to third parties.
We keep a record of your purchases with us and any email correspondence to be able to help you with your enquiries and (if you are subscribed) send you offers about relevant products.
If you do not agree that we collect personally identifiable information please do not provide us with any such information. Please note that without providing us with personal information you will not be able to make a purchase on this website.
HOW WE USE THIS INFORMATION
We use your personal information to process and fulfil your orders, for payments, for security and to provide you with a personalised shopping experience.
We may contact you regarding issues related to your order when necessary so we can provide you with the high level of service we promise.
We may send you emails with special offers if you subscribe at registration; these emails will always contain a link to where you can unsubscribe from receiving further offers. You can also opt-out from receiving these emails at any time by contacting us.
COOKIES
WHAT IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
SHOULD YOU REQUIRE FURTHER INFORMATION, THERE ARE SEVERAL USEFUL SOURCES, THE DETAILS OF WHICH WE HAVE PROVIDED BELOW:
A video explaining how cookies are used: https://www.google.com/policies/technologies/cookies/ More detailed information on cookies: www.allaboutcookies.org A guide to behavioural advertising and online privacy: www.youronlinechoices.eu Information on the ICC (UK) UK cookie guide: www.international-chamber.co.uk/our-expertise/digitaleconomy.
ACCESSING OR CHANGING YOUR DETAILS
If you would like to access or amend the personal information we store about you please log in and go to ‘My Account’ where you can do all this. Only you or, on your request, can a customer service person access your personal details by logging into your account on our website. If you would like us to amend your details for you please contact us on
customerservice@anatomicshoes.com.
PAYMENT DETAILS
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy
CONTACT US
Should you have any concerns or questions about your personal data or our privacy policies please contact us via email on customerservice@anatomicshoes.com or by calling 0844 225 8222. If you prefer to write to us our address is:
Anatomic Limited, Anatomic Shoes Head Office Unit 1, Stadium Industrial Estate, Cradock Road, Bedfordshire, Luton, LU4 0JF, United Kingdom
Anatomicshoes.com uses the latest technology to ensure your shopping experience is safe and secure. We use SSL (Secure Socket Layer) technology meaning the information you send us through the website is encrypted and protected making it virtually impossible for a third party to read. You will not be able to place an order through an unsecured connection without knowing.
You can find a padlock at the top of your browser by the web address; you can click on it to find out more on the SSL digital certificate registration.
Anatomicshoes.com is registered with Thawte as an authentic website.