Of course we want you to be happy with your Anatomic & Co shoes or boots, but if you wish to return an item for exchange or refund:
- We offer a 30 day (from receipt) full money back guarantee.
- If you feel your items are faulty please get in touch, so we can resolve things for you (the above conditions also apply).
- Please complete the details on your Anatomic & Co Returns Slip enclosed with your order.
- Send your returns in an unworn condition with the complete original packaging (unless the goods are faulty) and the filled in Returns Slip.
It usually takes up to 5 working days (excluding bank holidays) from the date of your return for your parcel to be delivered back to our returns warehouse and processed.
- Returns within the UK are free.
- Please click here for your free return label in case you didn't receive it with your order.
- You can use this label to make your return to any UK Post Office.
- We recommend that all free UK returns are returned with a Proof of Postage from your Post Office.
- For international returns, you'll be responsible for the cost of returning any items.
- Your items are your responsibility until they reach our warehouse, so make sure they're packaged up properly and can't get damaged on the way.
- We recommend that all items returned to us from outside the United Kingdom to be sent Royal Mail recorded special delivery with insurance.
Our Returns Address
Ghetz Limited (AnatomicShoes.com) Returns Department, Unit 1, Stadium Industrial Estate, Cradock Road, Bedfordshire, Luton, LU4 0JF, United Kingdom
We’ll send you an email update as soon as we’ve completed your return. This is usually done within 2 working days of receiving your parcel into our returns warehouse.
Any refund will automatically be issued to the payment method you used to place your order. This can take up to 7 working days (excluding bank holidays) in the UK, depending on your payment method issuer. You will be refunded the amount you paid for your goods excluding delivery charge unless you cancelled your order or your item was faulty. If you cancelled your order we only refund the standard delivery change.
If you wish to try another size, colour or style please circle 'Exchange' on your returns form next to the item you are returning.
Exchanges may take up to 10 working days. Exchanges are sent via free standard delivery.
If you wish to cancel your order
- Please contact us within 7 working days from the day after the delivery day.
- Contact us by phone, email or in writing.
The above does not affect your statutory rights.